Delivery Policy

Last updated: 29 September 2026

1. All products are digital

fikahere.my — a brand owned by Babyscarves Trading, with the site and payments run by Khalbyte Global Ventures — sells access to interactive online itineraries.

"Delivery" here means access opening in your account, not sending a file. There are no physical goods, no shipping costs, no tracking numbers and no files to download. You can open it from anywhere as long as you have an internet connection.

2. How delivery works

1. You sign in with your Google account.
2. You make the payment.
3. As soon as the payment gateway confirms the payment succeeded, the itinerary is added to your account automatically.
4. It appears under the account menu → My itineraries, and the button on its card changes to Open itinerary.
5. A receipt from CHIP is sent to your Google email address.

There are no manual steps and no waiting for approval. The process usually takes a few seconds.

3. What you receive

• An interactive itinerary page — an hour-by-hour schedule, budget breakdown and halal food list.
• Clickable maps and accommodation suggestions, right on the same page.
• Lifetime access — open it again and again, from any device, just by signing in.
• Free updates — when the content is updated, the new version lands in your account at no extra cost.

4. If your itinerary doesn't arrive

In rare cases — an interrupted payment, network problems or a system fault — delivery may be delayed.

If your itinerary access hasn't opened within 24 hours of payment, contact us straight away via the Contact page.

Include the following so we can trace it quickly:

• the Google email you used to buy;
• the name of the itinerary you bought;
• the date and time of payment;
• the transaction reference from your receipt (if you have it).

We will reply within 24 working hours (Monday–Friday, 9am – 6pm MYT) and deliver your itinerary manually. If we still can't deliver it, you are entitled to a full refund as set out in our Refund Policy.

5. The most common reasons an itinerary goes "missing"

Before contacting us, please check these first — most cases are solved here:

• You signed in with a different Google account from the one you used to buy. An itinerary is tied to one account only.
• The payment didn't actually complete — check your receipt email or bank statement.
• You closed the payment window before it finished processing.

6. The itinerary won't open

If the itinerary is in your account but the page won't open or is blank, try signing out and back in, or use a different browser. An internet connection is required to open it. If it still fails, contact us and we will fix your access.

7. Contact us

Message us on TikTok — see the Contact page.
Reply hours: Monday–Friday, 9am – 6pm MYT.